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An Easy Fix For The OpenX M2M Authentication Error

I recently decided sto give OpenX a shot for managing my advertisement inventory. I primarily use Google AdSense, but I wanted to be able to rotate through other ads when the opportunities are available. I had played a little bit with OpenX back when it was phpAdsNew but never got too far into a full implementation. Looking at the screenshots, documentation, and features, OpenX looked like a very good option.

After getting the current version (2.8.5) installed, unfortunately, I encountered a problem as soon as I logged in for the first time. After logging in I was directed to a dashboard page, which was one of my key reasons for trying OpenX again, and it failed to load, showing the following error: “Dashboard Error: M2M authentication error – password invalid (code: 823).” (You can also see the screenshot above). Fortunately, there is an extremely easy fix.

After a few Google searches I was able to find out that the error was occurring because I had used Fantastico to install OpenX, and this was not the first time I tried. I had forgotten that I had installed and uninstalled OpenX once before. Because I had installed it once before, it failed to create a valid m2m password the second time OpenX was installed. The invalid m2m password was causing the authentication error on the dashboard page.

The Fix: Simply go to http://(your path to OpenX)/www/admin/regenerate-platformhash.php

It seems too good to be true, but it is really this simple. I followed that one step, and it worked like a charm. The next time I opened the dashboard I was able to see it without any problems. (See screenshot below of working dashboard). I hope this helps!

3 thoughts on “An Easy Fix For The OpenX M2M Authentication Error”

  1. Francesco says:

    great, works fine


  2. Sunnie says:

    Very helpful..

  3. Glenn says:

    Thanks!! That had been bugging me!!

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