WordPress.com Now Supports You 24-7
For those of you who use WordPress as your blogging platform, you can understand the need for support forums and help documentation for troubleshooting problems that occur. Hosting your own blog requires you to take care of any issues that may arise. Even if you don't host your own blog and use WordPress.com to host it for you, there are still situations that require a certain level of support.
Starting yesterday, Aug 2, WordPress.com now offers support 24-7. Previously, support was available during the day from 9am - 4pm PDT, and then 24 hours a day 5 days a week, but that has just changed. They recognized the need for fast support at any time and have expanded to meet this need. "The time has come for help without delay. We hereby announce 24-7 support on WordPress.com" (WordPress.com Blog). They will try to get back to you within 24 hours, if not sooner, and are working hard to provide quality support in an efficient manner.
I'm pretty excited to here this news. I don't host my blog through WordPress.com, although I do use WordPress. However, I think this is a great step that they have taken to reach out and provide extra support needed by their users. Hosting your blog on WordPress.com is free, with a few upgrades available at a cost, and yet they still upped their support level to 24-7. I think that is pretty impressive and says a good deal about their business practices. Kudos to you, wordpress.com!